Privacy Policy
Last Updated: 12 May 2025
Introduction
Pranee Atelier ("we", "us", "our") operates from 90 Thanon Ratsadanusorn, Talat Yai, Phuket 83000, Thailand. This Privacy Policy describes how we handle personal information provided to us through our website and during the course of our watch repair and restoration services. We take our obligations under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) seriously and aim to be straightforward about what information we hold and how it is used.
If you have questions about this policy, please contact us at [email protected].
Information We Collect
Information you provide directly
- Name and surname, when submitting an enquiry form
- Email address, to receive a response to your enquiry
- Telephone number, if provided voluntarily
- Message content describing your watch or service enquiry
Information collected automatically
- Website usage data via analytics tools (pages visited, approximate location, device type)
- Cookie data, as described in our Cookie Policy
- IP address, collected by server logs in standard web operation
How We Use Your Information
We use the personal information we collect for the following purposes:
- Responding to your service enquiry or question
- Managing the watch repair or restoration process you have agreed to
- Sending service updates or completion notifications
- Improving our website based on anonymous usage patterns
- Complying with applicable Thai law
We do not use your personal information for unsolicited marketing. If you would like to receive occasional workshop updates, you may opt in separately.
Legal Basis for Processing
We process personal data on the following legal bases under the PDPA:
- Consent — for optional fields in our contact form and for any marketing communications
- Contractual necessity — to deliver the repair or restoration service you have requested
- Legitimate interests — to respond to enquiries and operate our website securely
- Legal obligation — where required by Thai law
Data Retention
We retain personal contact information for up to 24 months from last contact, after which it is deleted or anonymised. Service records (condition notes, agreed work scope, invoices) are retained for up to 5 years for legal and warranty purposes. Analytics data is retained for up to 12 months.
Data Sharing
We do not sell personal data to third parties. We may share limited data with:
- Website analytics providers (e.g. Google Analytics) — anonymised usage data only
- Email service providers — to deliver responses to your enquiries
- Thai authorities — only where required by law
Data Security
We take reasonable technical and organisational precautions to protect personal information from unauthorised access, loss, or disclosure. Data transmitted via contact forms uses standard HTTPS encryption. Paper service records are stored securely on-premises. In the event of a data breach affecting your personal information, we will notify you in accordance with the PDPA.
Cookies
Our website uses cookies for analytics and functionality purposes. You may manage your cookie preferences at any time via our Cookie Policy page.
Your Rights
Under the PDPA, you have the following rights regarding your personal data:
- Right of access — to request a copy of the personal data we hold about you
- Right to rectification — to request correction of inaccurate information
- Right to erasure — to request deletion where no longer required
- Right to restriction — to request limited use of your data in certain circumstances
- Right to data portability — to receive your data in a commonly used format
- Right to object — to processing based on legitimate interests
- Right to withdraw consent — at any time, without affecting prior processing
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
Children's Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has provided data through our website, please contact us and we will delete it promptly.
Supervisory Authority
If you believe your rights under the PDPA have not been respected, you may lodge a complaint with the Personal Data Protection Committee (PDPC), Thailand's data protection supervisory authority.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact
For any privacy-related questions, please contact:
- Email: [email protected]
- Address: 90 Thanon Ratsadanusorn, Talat Yai, Phuket 83000, Thailand
- Phone: +66 86 514 2738